Privacy Policy of

We at SpecialChem are committed to protecting your privacy. This Privacy Policy applies to our website This privacy policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using the website, you consent to the data practices described in this privacy policy. If you do not agree with the data practices described in this privacy policy, you should not use the website.
We periodically update this privacy policy. We encourage you to review this privacy policy periodically.

1. Important Information

1.1. Changes to this privacy policy

We may update this privacy policy from time to time by posting a new version online. You should check this page occasionally to review any changes. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the website and/or continued provision of personal information to us will be subject to the terms of the then-current privacy policy.

1.2. Contact us

If you have any questions about this privacy policy or our treatment of the information you provide us, please write to us by email at or by mail to SpecialChem, 100 Rue Petit, 75019 Paris, France, Attn: Marketing.

2. Information We Collect On

2.1. When you visit our website

You are free to explore the website without providing any personal information about yourself. When you visit the website, request a demo, download a document or register to an event, we request that you provide personal information about yourself, and we collect Navigational Information.

2.2. "Personal information"

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, job position, country, phone number, and other information about yourself or your business. Personal information can also include information about you that is available on the internet, such as from LinkedIn, Twitter, Google, Trade Show lists of exhibitors or publicly available information that we acquire from service providers.

2.3. "Navigational information"
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below.
2.4. Information about children
The website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at, so that we may delete the information.


3. How We Use Information We Collect

3.1. Compliance with our privacy policy
We use the information we collect only in compliance with this privacy policy. Customers who subscribe to our Digital Marketing Services are obligated through our agreements with them to comply with this privacy policy.
3.2. We never sell personal information
We will never sell your personal information to any third party.
3.3. Use of personal information
In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to: (a) improve your browsing experience by personalizing the website; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business. We use the information collected through our Digital Marketing Services by our customers for the following purposes: (a) to provide the best commercial support needed; (b) to respond to customer support requests; and (c) to fulfill the obligations of our mutual agreement.
3.4. Use of navigational information
We use Navigational Information to operate and improve the website. We may also use navigational information alone or in combination with personal information to provide you with personalized information about SpecialChem or topics you might be interested in.
3.5. Customer testimonials and comments
We post customer testimonials on our websites, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
3.6. Security of your personal information
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
3.7. Social media features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This privacy policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
3.8. Retention of personal information
We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our Product Information Management system, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.
3.9. International transfer of information
To facilitate our global operations, we may transfer and access personal information from around the world, including the United States, Japan and India. This privacy policy shall apply even if we transfer personal information to other countries.
3.10. Corporate events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by SpecialChem on the website. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
3.11. Compelled disclosure
We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

4. Navigational Information

4.1. Cookies
SpecialChem uses cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. SpecialChem keeps track of the website and pages you visit within SpecialChem, in order to determine what portion of the website is the most popular or most used. This data is used to deliver customized content and promotions within the website to customers whose behavior indicates that they are interested in a particular subject area.
4.2. Log files
We may collect demographic information, such as your preferences and interests using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by SpecialChem, to maintain quality of the website, and to provide general statistics regarding use of the website. For these purposes, we do link this automatically-collected data to personal information such as name, email address, address, and phone number.

5. Opting Out and Unsubscribing

5.1. Reviewing, correcting and removing your personal information
Upon request SpecialChem will provide you with information about whether we hold any of your personal information. If you provide us with your personal information, you have the following rights with respect to that information:
  • to review the user information that you have supplied to us
  • to request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • to request that your information not be used to contact you
  • to request that your information be removed from any solicitation list that we use
  • to request that your information be deleted from our records
  • to opt out of being solicited by SpecialChem
To exercise any of these rights, please contact us at We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
5.2. To Unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us email at Customers cannot opt out of receiving transactional emails related to their account with us.

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