
Additional modules designed for chemical organizations
Extend Product Master Data into customer-facing and business workflows through a suite of complementary solutions developed for the chemical industry.

Commerce Hub
Digital Ordering & Customer Self-Service.
Enable customers to order, reorder and interact with your catalog through a modern self-service experience powered by reliable Product Master Data.
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Key capabilities
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Business value
- Self-service ordering and reordering
- Contract-based pricing and customer-specific access
- Quote and sample request workflows
- Order visibility and fulfillment tracking
- ERP and CRM integration
- Reduce cost-to-serve
- Increase repeat business
- Accelerate response times
- Free up sales teams for higher-value activities
Customer Hub
Customer Portal for Technical & Commercial Support
Provide customers with a branded digital workspace for product information, documentation and support interactions.
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Key capabilities
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Business value
- SDS and TDS document center
- technical inquiry management
- request routing and tracking
- customer activity history
- role-based access control
- reduce support workload
- improve customer satisfaction
- accelerate response times
- strengthen customer relationships
Data edition and integration services
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AI-assidsted data entry
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Multi-source data management
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Product data enrichment
Hybrid data entry process to fast track data edition
Rely on the latest AI technologies to rapidly edit and enrich your product data. Get 100% confidence with human verification process.
Organize all your product data in one place
Collect product info from different sources (ERP), files, spreadsheets. Edit it internally or get our help in enriching and structuring the data.
Transform static product characteristic into dynamic and searchable values
Regroup all product technical, marketing, regulatory data and structure into a rich product dataset. Unify values, claims, units, nature of attributes to guarantee a coherent source of knowledge across your organization.
Master Data Management
Extend governance beyond Product Master Data
Manage suppliers, customers and reference data using the same governance principles applied to Product Master Data.
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Key capabilities
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Business value
- Supplier Master Data management
- Customer Master Data management
- Shared taxonomies and reference data
- Cross-system synchronization (ERP, CRM, PLM...)
- Enterprise-wide governance workflows
- Improve operational efficiency
- Reduce data silos and duplication
- Increase data quality and governance
- Strengthen Supplier and Customer Master Data management
- Support enterprise-wide digital transformation
Digital Marketing Solutions
Generate Qualified Demand Through Product Data
Leverage SpecialChem's audience and digital marketing expertise to reach technical buyers and influence purchasing decisions.
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Key capabilities
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Business value
- Sponsored content
- Product promotion
- Webinar programs
- Lead generation campaigns
- Buyer intent insights
- Audience targeting
- Increase visibility
- Generate qualified leads
- Support pipeline growth
- Improve marketing ROI
From Product Master Data foundation to digital business activation
ionicPIM structures and governs Product Master Data, improves data quality, consistency and scalability through Data Services, activates trusted product information across customer engagement, commerce workflows, digital marketing, enterprise governance and AI-powered experiences, accelerates digital transformation initiatives, and enables a connected digital ecosystem powered by reliable and scalable Product Master Data.

