USE CASE

Enable AI Agents for Product Discovery

Prepare your product data for the AI era
 
 AI is transforming how customers search, evaluate, and buy, and how your sales teams respond. With ionicPIM, you can build the trusted data foundation your AI agents need to deliver accurate, compliant, and personalized product recommendations.


 

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ionicPIM is the result of 20+ years of experience in building the largest online catalogs of commercially available chemicals (5,800+ suppliers, 350k products)

ionicPIM brings unique benefits

All the capabilities of a standard PIM system, plus special features for chemical producers and distributors

About the product
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Designed for business users to create and operate

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Built-in chemical data models

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Producer - distributor PIM-to-PIM connection

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Chemical-specific nomenclatures

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Multi-industry product views

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Direct data export with SpecialChem

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Integration with Agilis Digital Commerce platform

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Support with product data input and maintenance

Powered by Agilis & SpecialChem

An information system designed BY and FOR chemical industry professionals

ionicPIM is the product of collaboration between SpecialChem, the world’s leading material selection platform, and Agilis, the premier provider of digital commerce solutions for the chemical industry. Both companies were founded by seasoned industry professionals with decades of experience working for companies such as Arkema and BASF, with the explicit mission of bringing digital buying, selling, promoting, and product information management practices to chemical producers and distributors.

About us

THE CHALLENGE

AI Is Only as Smart as Your Data

Generative AI and chat assistants are revolutionizing digital interaction, but in the chemical industry, most product data simply isn’t ready for AI. 
 Information is locked in PDFs, stored in spreadsheets, or missing key attributes, leading to inaccurate or incomplete answers. 

Without digitized, standardized, and validated Product Master Data (PMD), AI models can’t provide reliable support or recommendations. 

This leads to: 

  • “Hallucinated” or incorrect product answers
  • Inconsistent or missing regulatory context 
  • Slow adoption of AI tools by sales and marketing teams 
  • Limited ROI from digital transformation initiatives

To make AI a true sales enabler, you first need clean, complete, and connected product data. 

 

THE SOLUTION

ionicPIM as Your AI Foundation

 ionicPIM transforms fragmented, unstructured information into Product Master Data optimized for AI. It ensures every internal or customer-facing AI agent accesses validated, contextual, and compliant product knowledge. 

 

Feed Your AI with Real, Reliable Product Data

ionicPIM structures every attribute, chemical composition, performance data, applications, regulatory status, and documents, into one unified data model. 

Your AI bots and assistants can instantly retrieve and explain product details with confidence.

Enable Conversational Product Discovery 

 Empower customers and sales teams to ask natural-language questions like:  “Which products meet FDA food-contact requirements?”  or  “Show me binders for solvent-free industrial coatings with a glass transition temperature above 50°C.” 

ionicPIM ensures your AI understands these queries and provides relevant, verified answers using your actual product data, not generic information from the web. 

Automate Support and Pre-Sales Activities

AI agents powered by ionicPIM can handle product recommendations, FAQs, and document retrieval 24/7, reducing response times and workload for your technical and regulatory teams 

Keep Your AI Compliant and Up to Date

With built-in validation workflows and version tracking, ionicPIM ensures your AI always references the most current and compliant information. 
 No more outdated SDS, missing certificates, or incorrect product references. 

The Results

From Raw Data to Reliable AI 

95%

Of product-related questions could be answered by AI agents first

60%

Workload reduction for sales and technical support teams

24/7

Multilingual customer interaction

Zero AI hallucinations

All answers come from validated chemical data

Compliant

Full compliance and traceability in every AI-driven response

Why ionicPIM
Built for AI in the Chemical Industry

ionicPIM combines the precision of structured Product Master Data with the flexibility of AI, ensuring both accuracy and scalability.

Chemical-Specific Advantages 

  • Data models and taxonomies designed for chemical products 
  • Data edition and enrichment made by ionicPIM experts 
  • Ability to design andtrain AI agents based on chemical-specific knowledge 
  • Integration with ERP, CRM, and digital channels 
  • Trusted by global producers and distributors 

Speed · Peace of Mind · ROI 

 ionicPIM provides the data quality and compliance guardrails AI needs, turning innovation into measurable performance.  

“We are excited to add AI-driven conversational tools to our digital platform. By giving customers real-time access to product information and guidance, we’re making it easier to engage with Evonik whenever and wherever they need us. This capability helps customers quickly find the right products without being constrained by time or availability.”

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Head of Marketing, Care Solutions North America, Evonik Se Young Kim
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